FAQ

FAQ

  • 1. What are your products or services?

Dengio offers "Creature Clash," an exciting card game blending strategy and fun. We're dedicated to creating engaging games for all ages and continually innovating our product line to bring fresh entertainment to our customers.

  • 2. How do I place an order?

Placing an order with Dengio is quick and easy. Simply visit our website and navigate to the "Creature Clash" section. Browse our game, "Creature Clash." Once you're happy to purchase, click on the item and follow the prompts to add it to your cart. Proceed to checkout, where you can enter your shipping and payment details to complete your order. If you encounter any difficulties or have questions, feel free to reach out to our customer support team for assistance.

  • 3. What payment methods do you accept?

At Dengio, you can conveniently pay for your purchases using major credit cards including Visa, Mastercard, American Express, and Discover. Additionally, we support popular European payment methods such as SEPA Direct Debit and payment through trusted platforms like PayPal. Your payment details are handled with the highest security standards, ensuring peace of mind throughout your transaction.

  • 4. What is your shipping policy?

Our shipping policy at Dengio is designed to provide you with reliable and efficient delivery of your orders. We offer both domestic and international shipping options to accommodate customers worldwide. For domestic orders within Europe, we strive to dispatch your items within 1-3 business days from the date of purchase. Shipping times may vary depending on your location and chosen shipping method. International orders typically take between 5-14 business days for delivery, depending on the destination country and any customs processing. Rest assured, we work diligently to ensure your package reaches you in a timely manner. For more detailed information on shipping rates and delivery times, please refer to our Shipping Policy page or contact our customer support team for assistance.

  • 5. Do you offer refunds or returns?

Certainly! we offer a 30-day return policy to ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange. To initiate a return, simply contact our customer support team, and we will provide you with instructions on how to proceed. Please note that returned items must be in their original condition, unused, and in their original packaging to be eligible for a refund or exchange. Once we receive and inspect the returned item, we will process your refund or exchange promptly. Before initiating a return, we kindly ask our customers to review our Refund Policy for detailed information on eligibility and procedures. If you have any questions or concerns regarding your purchase, please don't hesitate to contact our customer support team for assistance.

  • 6. How can I track my order?

Tracking your Dengio order is effortless – simply keep an eye on your inbox! Once your order is processed and shipped, we'll send you a confirmation email containing a tracking number. This number allows you to monitor your package's journey right from your email. If you have any questions or need assistance with tracking your order, our customer support team is here to help.

  • 7. Is there a customer support number I can call?

At Dengio, we currently provide customer support exclusively via email at dengioshop@gmail.com. Our dedicated support team is committed to promptly addressing any inquiries or concerns you may have regarding your orders, products, or general assistance. Rest assured, we strive to provide timely and comprehensive responses to ensure your satisfaction with our service. If you have any questions or need assistance, please don't hesitate to reach out to us via email, and we'll be happy to assist you.

  • 8. How can I update my account information?

At Dengio, we strive to make your shopping experience as hassle-free as possible. As we currently do not offer user accounts on our platform, there's no need to worry about updating account information. Simply proceed with your purchases as a guest user, and rest assured that your transaction details will remain secure and confidential. If you have any specific inquiries or need assistance with your order, feel free to reach out to our customer support team via email, and we'll be happy to help.

  • 9. Are there any ongoing promotions or discounts?

Yes, at Dengio, we occasionally offer promotions and discounts to enhance your shopping experience. For first-time customers, we're delighted to offer a special discount of 10% off your purchase when you subscribe to our email newsletter. Simply sign up for our newsletter to receive updates on our latest promotions, product launches, and exclusive offers. Stay tuned for exciting deals and discounts tailored just for you! Subscribe now to unlock your 10% discount and start saving on your favorite Dengio products.

  • 10. How can I provide feedback or suggestions?

We value your feedback and suggestions at Dengio as they help us improve and enhance your experience. Providing feedback or suggestions is simple - just reach out to our customer support team via email at dengioshop@gmail.com. Whether you have ideas for new games, suggestions for improving our products, or feedback on your shopping experience, we'd love to hear from you. Your input is incredibly valuable to us, and we're committed to listening attentively and incorporating your ideas to make Dengio even better. Thank you for being a part of our journey!

  • 11. Do you ship worldwide?

Yes, Dengio ships worldwide! We are committed to bringing our exciting card games, including "Creature Clash," to customers around the globe. Wherever you are located, you can enjoy our engaging games and have them delivered right to your doorstep. If you have any specific questions about shipping to your region or country, please feel free to contact our customer support team for assistance.

  • 12. Where do you ship from?

We ship our products from our headquarters located in Belgium. From here, we ensure timely and efficient delivery of our card games to customers worldwide. If you have any further questions regarding shipping or delivery, please don't hesitate to reach out to our customer support team for assistance.

  • 13. What if I don't receive my order?

If you encounter any issues with receiving your order from Dengio, please don't hesitate to contact our customer support team immediately. We understand the importance of ensuring that your purchases reach you in a timely manner and in good condition. Our team will promptly investigate the matter and work to resolve any issues regarding lost or undelivered orders. Rest assured, your satisfaction is our top priority, and we are committed to providing you with a positive shopping experience.

  • 14. Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in Euros, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.